Zigong City Insurance Industry Association 14 quarter media mediation cases of mediation performance rate 100%
On November 12, the reporter learned from the Zigong City Insurance Industry Association, in the third quarter of 2021, Zigong City Insurance consumption complaints and mediation work is stable and orderly, as of the end of the third quarter, 14 cases, total compliance rate of 100%. It is understood that the first three quarters of this year, the Insurance Association received 36 insurance consumption complaint cases, which rose slightly from the previous year.
Among them, there are 15 complaints property insurance companies and 21 personal insurance companies. A total of 14 cases were configured and flat with the same period last year.
Among them, there are 6 property insurance companies, 8 personal insurance companies, 8 mediation success, mediate a total of 10,000 yuan, mediation performance rate. In order to vigorously improve the service capabilities of the insurance institution, fully maintain the legitimate rights and interests of insurance consumers, further standardize the consumer protection work, and the insurance associations require companies to further strengthen consumption in accordance with the requirements of the Administration of Banking Insurance Complaints and Regulatory Evaluation. Construction of work mechanism, clarify the job responsibilities, strengthen the department collaboration, standardize the insurance consumption complaint processing procedure, establish a comprehensive consumer complaint assessment system, to give the consumer complaint evaluation in standardizing business operations and enhances the quality of the operational operations and enhances the quality of consumption work, according to law Compliance to carry out insurance consumption complaints.
(Reporter Wang Lele) (Editor: Yuan Yizhen, Gao Hongxia) Sharing let more people see.